Sales Engineer

Job description

Mission

The sales engineer is in charge of Mining and Rock Excavation products and consumables sales development (drill rigs, underground loaders, surface drill rigs, rock-drilling tools…) for the Greek national territory.
He/she develops the market share of the product lines he / she is responsible for, in line with the strategy and the targets defined by the Business Manager, by developing excellent business relationships with customers and dealers.

Basic Responsibilities and Objectives

Definition and identification of commercial targets:

• Identify, in compliance with the defined sales policy, potential customers and key contacts,
• Establish a competitive watch on his/her geographical area and propose a sales strategy adapted to his/her territory,
• Define, in agreement with his/her hierarchy, the means to implement to make his/her commercial approach effective (phone prospection, sending of commercial documentation, mailings…),
• Work in pairs with field technicians in his/her territory in order to identify potential needs and track customer satisfaction,

Commercial prospection and animation of the sales network:

• Animate / develop existing customers in his/her territory and prospect potential customers.
• Identify the decision-making circuits within the targeted companies.
• Promote products by showing their technical characteristics, their specific properties and their advantage compared to competition.
• Recommend the most suitable equipment according to customer needs and specific applications.
• Solve technical and commercial difficulties with the customers in order to maintain very close contacts.
• Establish commercial offers, carry out the commercial follow up of these offers, the reminders and the negotiation and structure the financing.
• Promote after sales products and maintenance contracts.
• Manage customer ligation and unpaid bills.
• Monitor, develop and animate the distribution networks.
• Complex projects handling (tender phase, quote build up and follow up).

Internal Communication:

• Communicate information internally to the management on improvements to be done on Epiroc products and service,
• Inform other sales members on potential needs identified on their product lines and or territories,
• Carry out the visit reports at the required intervals by using the Group / Management recommended tools,

Training & Development:

• Be responsible of improving your specific knowledge set related to products range and sales/marketing skills.

Actively follow specific educational or training actions or activities organized by the company or group, (E-Learning is also included).

Report your progress in the Absence Database.

Review your progress with your manager periodically.
• Provide training, coaching and support new recruits or any colleague who is assigned by your manager.

Core Values /Behaviors /Tasks

• Respect and adhere to the company rules as per the internal procedures’ manual “The EPIROC Way” of EPIROC.

Follow all relative internal procedures or other internal rules applicable to your position, specific labor protection and fire prevention.
• Always use the Grand Parent Approach in your decision-making.

Report to your Manager any deviation from the norms and rules regarding the job tasks and fulfillment of the obligations.
• Hold accountability for the accuracy of the information issued or sent to different parties (customers, colleagues, etc.);
• Use company tools in an efficient and cost-conscious way according to internal policies in place.
• Respect the individuality and the personality of each individual both inside and outside of working hours.

Promote diversity by your example.
• Adhere to the Business Code of Practice.

Preserve all documents, data and access under strict confidentiality.

Raise Red Flags on issues that may damage the company image during work or non-working hours.

Avoid any business where there is a good suspension that the company may be even just get accused of ethical /business misconduct.
• Provide follow up and monthly report to Direct Manager or specific reports when requested.
• Follow up the proper procedures for QHSE with the support of ISO coordinators.
• Be aware and take all precautions to avoid accidents or incidents.

Respect local legislation at all times.

Experience Requirements

• Experience in customer management, pricing negotiations, added value cycle will be appreciated.
• Marketing knowledge are necessary (analysis, territory management…)
• Technical knowledge of Mining, Earth moving equipment, Geology, Open Pit projects will be appreciates.
• The position requires a valid driving license.

Knowledge

• Excellent command of the local language and good command of English is a must.
• Good computer Knowledge is a must.

Educational Requirements

• Technical University degree (Mining Engineering - Mineral Resources-Civil Engineering Degree Discipline).
• A Post Graduate Diploma in Sales, Business or Marketing is a plus.

Skills & Competencies Requirements

• Strong customer focus, pro-active, and results oriented.
• Proficient Communication through the Phone and e-mail.
• Hold an open communication at all levels and being able to move across hierarchies.
• Self-motivated, self-organized, energetic with high level of responsibility and loyalty.
• Structured and practical aiming to solve daily issues, being capable to drive actions into positive end.
• Willingness to follow procedures but openness in creativity and innovation.
• Expected to be able to work alone but should preserve and promote the team spirit, fairness and respect for all individuals in the organization.

Country and city description

Position based in Athens Greece (Koropi).

Extensive travelling acros the country and abroad is required

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.

With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.

The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries.

Required Skill Profession

Other Sales And Related Workers