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Guest Service Agents SPA Job in Rhodes Recruiting by Ella Hotels and Resorts

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Guest Service Agents - SPA

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Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle & family resorts on the islands of Rhodes, Corfu & Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire:

Guest Service Agent

Position Summary

The Spa Guest Service Agent, as a key member of the Spa Team, supports the promotion of the Wellness facilities and services and offers concierge services delivering world class guest experience. The Spa Guest Service Agent serves as the communication channel between the Wellness team and the hotel guests, promoting the spa services, activities and retail items to the guests, handling requests, reservations and guest complaints.

Scope

Performs Public Relations duties for the Spa & Fitness and builds strong rapport with the guests
Welcomes guests upon arrival and provides general spa orientation
Has a thorough knowledge of the Wellness offering, actively promoting it
Provides detailed information on spa services, retail items, activities, facilities, and marketing actions
Provides accurate, appropriate, and immediate response to all requests by guests, ensuring complete guest satisfaction
Courteously answers comments concerning the spa on social media and online platforms
Handles customer complaints and feedback and ensures that all comments are dealt with appropriately and in a timely manner and reports to the Spa Manager
Suggests action plans for improved guest journey
Performs promotional actions within the resort premises, as per the Spa ‘s marketing plan
Performs Spa Reception duties when required and assists the operation of all wellness departments
Takes reservations, makes follow-up calls, reservation confirmations and upsells to boost spa profitability
Updates the reservations/cancellations list throughout the day, informs providers of last-minute changes, and resolves scheduling issues as needed
Follows all company policies and spa operation procedures
Maintains complete confidentiality in all guest matters in accordance with company policy

Requirements

Three or more years working experience in a Guest Relations role at a 5-star hotel.
Degree/Diploma in Tourism
Excellent knowledge of the English language
Spa Experience in not required but will be considered a plus
A second language (French, German, Russian, or Italian) will be considered as a plus.

Position Attributes

Flexibility to respond to a range of different work situations
Passion for delivering exceptional levels of services
Negotiation and excellent communication skills
Friendly, outgoing, pleasant, client oriented

Benefits

Accommodation & daily meal
Competitive remuneration package & benefits
Continuous training
Career prospects on a transparent working environment
Company team events
Collaborative working environment

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

Apply Now

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Are You Looking for a Guest Service Agents SPA job in Rhodes?

Great News! We've discovered an exciting live job opportunity for a Guest Service Agents - SPA position in Rhodes. This job is currently open for hiring/recruiting by Ella Hotels and Resorts, exclusively for you at Greece Jobs Expertini. Feel free to download the job details here.
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What is the work culture like at Ella Hotels and Resorts?

The work culture at Ella Hotels and Resorts must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Ella Hotels and Resorts and also by visiting their official website through Google.
Wondering about the intrinsic value of sustainable urbanization in Rhodes?

The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Greece, particularly within Rhodes. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Rhodes's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Rhodes, additional details can be found on Rhodes Wikipedia.
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Yes, we found live job(s) for Ella Hotels and Resorts in Rhodes.
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Guest Service Agents - SPA jobs are available in Greece.
Curious about the cost of living in Rhodes compared to other cities in Greece? Uncover the details!

Exploring the cost of living in Rhodes. At Expertini.Com for Rhodes , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
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How can I apply for a job at Ella Hotels and Resorts?

To apply for a job at Ella Hotels and Resorts follow the application process following the "Apply Now" button at Greece Jobs Expertini and also you can visit Ella Hotels and Resorts official career page and follow their application process.
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